Helpdesk Tech
Who We Are:
Founded in 1907, Louis A. Roser Company is an employee-owned industrial refrigeration company specializing in ammonia refrigeration solutions. We take pride in being a full-service provider, handling everything from the design and installation of refrigeration systems to their ongoing maintenance and service. As our company continues to expand, we are looking for committed professionals who share our values and vision to join our team.
Why Work With Us?
We’re dedicated to helping you reach your professional goals with a clear path for career growth and extensive training. As part of our team, you’ll enjoy a competitive salary, a comprehensive benefits package, and a fully-sponsored retirement plan—no matching required! We believe in investing in our people and are committed to developing the most talented workforce in the refrigeration industry.
Role:
We are seeking a skilled Helpdesk Technician to provide technical support and assistance to our employees by troubleshooting hardware, software, and network issues, ensuring smooth day-to-day IT operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a solid understanding of IT systems to maintain and improve our office’s technology environment.
Primary Responsibilities:
- Provide first-level support for IT-related issues, including hardware, software, and network troubleshooting.
- Respond to and resolve support tickets in a timely manner via phone, email, and in-person.
- Install, configure, and maintain computer systems, printers, and peripherals.
- Assist with onboarding and offboarding of employees, including setting up accounts and hardware.
- Monitor and maintain IT systems, ensuring uptime and performance.
- Document issues and resolutions in the ticketing system and maintain accurate IT documentation.
- Educate employees on IT best practices and provide training as needed.
- Collaborate with other IT team members to escalate complex issues when necessary.
- Maintain security and compliance standards across all IT systems.
- Stay updated with the latest IT trends and technologies to enhance support capabilities.
Requirements:
- High school diploma or GED required
- 1+ years experience, or equivalent education in Microsoft ecosystem (365, AD, etc.)
- Strong troubleshooting experience, and communication & interpersonal skills.
- Certifications such as CompTIA A+, ITIL, or MS certifications are a plus.
What We Offer:
- Highly competitive compensation package including contributions to a 401k w/ no match required.
- Top-tier low deductible health insurance with 100% of premiums covered by us, for you and your family after 30 days.
- Dental and vision insurance.
- Industry leading vacation, and paid holidays.
- Numerous opportunities for career growth, professional development, training, and education.
Join our team
and grow with us
as we lead the way for the next 100 years!